Re: AdrianGale problems with preorder???
Posted by: kidego71 ()
Date: November 14, 2013 12:13PM

Its already been said (and again), but I will chime in here also. I have ordered from John and Kivel records since day one. Kivel Records has ALWAYS been about A+ customer service. Shit happens...its unfortunate, but its the way it goes. The difference between shit happening when you order from Kivel, and shit happening when you order from some other "outlets" is that John WILL IN FACT go the extra mile for his customers.He WILL make it right. It is very easy to jump to conclusions and assume you've been screwed over when you are dealing with mail orders. It is also human nature to be inpatient when you are waiting for something that you REALLY want. We've all been there and it sucks. I get the need to be leary if you are unfamiliar with the company. The advice I can offer here is listen to the majority of what people are saying and just be a little more patient. I really am sorry that you don't have your CD yet (it is TRULY AWESOME and is WELL worth the wait!!), but trust me when I say it will be made right.
Another factor that people seem to be forgetting is the little "government shutdown" we had recently. Believe it or not, it did impact the way customs are handled.

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SubjectViewsWritten ByPosted
AdrianGale problems with preorder??? 598 mikeb 11/13/2013 10:31PM
Re: AdrianGale problems with preorder??? 369 jbjrsdc 11/13/2013 10:41PM
Re: AdrianGale problems with preorder??? 393 Andrew 11/13/2013 10:51PM
Re: AdrianGale problems with preorder??? 307 PJayBe 11/13/2013 11:06PM
Re: AdrianGale problems with preorder??? 359 Andrew 11/13/2013 11:22PM
Re: AdrianGale problems with preorder??? 282 sharkfist 11/13/2013 11:43PM
Re: AdrianGale problems with preorder??? 250 Deadwing 11/14/2013 08:12AM
Re: AdrianGale problems with preorder??? 265 Kivel Records 11/14/2013 08:28AM
Re: AdrianGale problems with preorder??? 245 sharkfist 11/14/2013 08:56AM
Re: AdrianGale problems with preorder??? 250 Andrew 11/14/2013 09:20AM
Re: AdrianGale problems with preorder??? 172 jbjrsdc 11/14/2013 11:42PM
Re: AdrianGale problems with preorder??? 245 jazzy1ne 11/14/2013 09:16AM
Re: AdrianGale problems with preorder??? 237 Troy 11/14/2013 09:58AM
Re: AdrianGale problems with preorder??? 216 cincyjohn 11/14/2013 10:02AM
Re: AdrianGale problems with preorder???220 kidego71 11/14/2013 12:13PM
Re: AdrianGale problems with preorder??? 190 LAVALLE 11/15/2013 01:04AM
Re: AdrianGale problems with preorder??? 200 Probie Sheen 11/15/2013 04:05PM
Re: AdrianGale problems with preorder??? 134 daldiggler 11/19/2013 10:02AM
Re: AdrianGale problems with preorder??? 115 Kivel Records 11/19/2013 12:40PM
Re: AdrianGale problems with preorder??? 116 PJayBe 11/22/2013 08:21PM


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