Re: AdrianGale problems with preorder???
Posted by: Kivel Records ()
Date: November 14, 2013 08:28AM

Hello All,

We thought we would chime in on this thread. Our motto has always been to strive to ensure customer satisfaction in all aspects. From product quality to service and customer interaction. Anyone that has ever met myself, one of my staff or bands, will tell you that we all go out of our way for the fans, customers and concert goers time and time again. Now am I perfect? No. However, I will always do my best to satisfy a customer no matter what. To make "excuses" would be to say well tough I shipped it , you didn't pay for postal insurance, so its out of my hands. However that is not how I operate. Even now Philip (above post) is being sent a replacement copy of his order. Despite the fact I can not place a claim with the postal service at this time, as the allotted time required for claims has not yet passed.

It would actually be cheaper and easier for me to refund him his money. As shipping just ONE CD to Europe costs us between $9:50 to $12.75 (Depending on country) That's for just ONE CD in shipping costs. Factor in the cd itself of another $12. You are talking another $20 + on top of the original shipment. All without being able to make a postal claim. All of which I am more than happy to oblige,as I said we will always try to go the extra mile.

So im sorry, not making excuses here and being pretty upfront. Also, feel free to contact Carsten from LaValle as he will verify that not only did his parcel take ONE month to arrive. It arrived OPENED.

For the record for every customer that may have received a delayed parcel. There ARE doubled that, who have received fast and timely service from us time and time again. Yes perhaps we are not perfect, and mistakes can happen. However we will do our best to satisfy EVERY single customer EVERY TIME, and we stand by that. If it is easier for some to suggest otherwise about us. Than all we can do is We are sorry, so be it.

PS Looking fwd to seeing all of you again next year at MRF4, And hopefully meeting a few more of you as well.

Lastly....I promise that the cd will be worth the wait!

Thank You
John
Kivel Records

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SubjectViewsWritten ByPosted
AdrianGale problems with preorder??? 449 mikeb 11/13/2013 10:31PM
Re: AdrianGale problems with preorder??? 263 jbjrsdc 11/13/2013 10:41PM
Re: AdrianGale problems with preorder??? 288 Andrew 11/13/2013 10:51PM
Re: AdrianGale problems with preorder??? 227 PJayBe 11/13/2013 11:06PM
Re: AdrianGale problems with preorder??? 266 Andrew 11/13/2013 11:22PM
Re: AdrianGale problems with preorder??? 206 sharkfist 11/13/2013 11:43PM
Re: AdrianGale problems with preorder??? 159 Deadwing 11/14/2013 08:12AM
Re: AdrianGale problems with preorder???193 Kivel Records 11/14/2013 08:28AM
Re: AdrianGale problems with preorder??? 158 sharkfist 11/14/2013 08:56AM
Re: AdrianGale problems with preorder??? 186 Andrew 11/14/2013 09:20AM
Re: AdrianGale problems with preorder??? 111 jbjrsdc 11/14/2013 11:42PM
Re: AdrianGale problems with preorder??? 163 jazzy1ne 11/14/2013 09:16AM
Re: AdrianGale problems with preorder??? 159 Troy 11/14/2013 09:58AM
Re: AdrianGale problems with preorder??? 146 cincyjohn 11/14/2013 10:02AM
Re: AdrianGale problems with preorder??? 137 kidego71 11/14/2013 12:13PM
Re: AdrianGale problems with preorder??? 121 LAVALLE 11/15/2013 01:04AM
Re: AdrianGale problems with preorder??? 103 Probie Sheen 11/15/2013 04:05PM
Re: AdrianGale problems with preorder??? 49 daldiggler 11/19/2013 10:02AM
Re: AdrianGale problems with preorder??? 48 Kivel Records 11/19/2013 12:40PM
Re: AdrianGale problems with preorder??? 51 PJayBe 11/22/2013 08:21PM


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