Bowers and Wilkins...depressed
Posted by: Snake65 ()
Date: October 06, 2012 10:43PM

OK...they make awesome speakers and the awesome Zeppelin. But there US repair center customer service sucks ass. First off I know in the end I should find the receipt but with my move 2 years ago I have no clue where it went. I bought it at the Apple Store online but they purge there records after 90 days.

So this is the part that sucks. I have had this since about 2007. My original one played great then after about a year when you plugged the IPod into it the unit didn't read it. I emailed them, sent the receipt and they sent a prepaid box and shipped it back to them in New England (Mass.). About a week later the guy in charge said it was broke and sent me a new one! Now I email again, told them about not having the receipt and of course they have no record of my name. They don't purge records (according to them). So they paid shipping on one Zepp, then sent me a brand new one yet two $700 speakers.. there is no record? Look if its out of warranty fine....tell me...I'll pay to fix it. But in the computer age and be such a high end company to have such bad customer records is a shame.

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SubjectViewsWritten ByPosted
Bowers and Wilkins...depressed684 Snake65 10/06/2012 10:43PM
Re: Bowers and Wilkins...depressed 279 the gooch 10/07/2012 02:46AM
Re: Bowers and Wilkins...depressed 247 Snake65 10/07/2012 04:52AM
Re: Bowers and Wilkins...depressed 240 the gooch 10/07/2012 05:16AM
Re: Bowers and Wilkins...depressed 270 Doug Wolfgang 10/07/2012 06:13AM
Re: Bowers and Wilkins...depressed 233 Snake65 10/07/2012 08:10AM
Re: Bowers and Wilkins...depressed 238 gary191265 10/07/2012 06:38AM
Re: Bowers and Wilkins...depressed 224 Snake65 10/07/2012 08:12AM
Re: Bowers and Wilkins...depressed 203 gary191265 10/07/2012 08:23AM
Re: Bowers and Wilkins...depressed 211 Snake65 10/07/2012 08:28AM
Re: Bowers and Wilkins...depressed 214 Snake65 10/07/2012 08:30AM
Re: Bowers and Wilkins...depressed 185 gary191265 10/07/2012 08:35AM
Re: Bowers and Wilkins...depressed 226 Figge 10/07/2012 07:07AM
Re: Bowers and Wilkins...depressed 213 the gooch 10/07/2012 07:18AM
Re: Bowers and Wilkins...depressed 187 Snake65 10/07/2012 08:15AM
Re: Bowers and Wilkins...depressed 199 Snake65 10/07/2012 08:13AM
Figge 265 Snake65 10/07/2012 08:34AM
Re: Figge 214 Figge 10/07/2012 10:26AM
Re: Figge 209 Snake65 10/07/2012 10:42AM
Re: Figge 200 the gooch 10/07/2012 10:54AM
Re: Figge 194 Figge 10/07/2012 07:34PM
Re: Figge 200 rocknut 10/07/2012 08:01PM
Re: Figge 154 Snake65 10/07/2012 09:26PM
Re: Bowers and Wilkins...depressed 212 Ydde 10/07/2012 12:39PM
Re: Bowers and Wilkins...depressed 198 gary191265 10/07/2012 04:30PM
Re: Bowers and Wilkins...depressed 168 Ydde 10/08/2012 12:41AM


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