DEALINGS WITH AOR HEAVEN
Posted by: Brian ()
Date: May 26, 2001 11:18PM

I would like to know what eveyones opinions are of the online music company AOR HEAVEN? I have ordered from the once and I felt that their customer service was outright terrible!. I received a cd from them and it was broken into 4 different pieces. I emailed them explaining this and their response was(See below)
>Brian,
>Sorry, but that's out of our hands as we protected it as usal.
>Best
>Georg
I responded back to them and below is their reply:
>Brian,
>I understand that you're pissed about the damaged CD, but we sent out 40-50
>shipments per week without the cases and over the last three years I can only
>remember one broken CD.
>Let's face it - the Cd was damaged by the postal service and I'm pretty sure
>that there are signs of damages at the envelope as well - why are you blaming
>us - we sent out a brand new CD in perfect condition which got damaged by the
>post.
>Keep in mind that the US postal service has a service which takes care of
>things like that - so why should we pay for their mistakes ??????
>Best
>Georg
Well, they have only had one broken cd in 3 years and I got number two. First off, they package their cds in a little bit of bubble wrap and put it an envelope. How do the expect the cd to go all the way from Germany to the USA and not get damaged. The artwork gets all bent up and of course the cd is going to get cracked(and in 4 pieces)!They would not even attempt to make the customer happy(the customer is always right in the business world) and they would risk(already did)losing a customer and maybe more.
All I know is that I will never do business with this company again and I warn all of you to be very careful when dealing with them.
I will stick to the online comapny Hot Tracks http://www.hottracks.net/ as I have had very pleasant experiences with them and they know how to treat their customers.
Anyone else have any bad experiences with them?
Brian

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SubjectViewsWritten ByPosted
DEALINGS WITH AOR HEAVEN171 Brian 05/26/2001 11:18PM
Re: DEALINGS WITH AOR HEAVEN 111 sfk kurt 05/26/2001 11:19PM
Point music is horrible!!! 96 Jed 05/26/2001 11:37PM
Re: Point music is horrible!!! 82 Brian 05/26/2001 11:41PM
Re: DEALINGS WITH AOR HEAVEN 118 Brian 05/26/2001 11:40PM
Same here... 118 Fred 05/27/2001 12:04AM
Re: DEALINGS WITH AOR HEAVEN 112 Geir 05/27/2001 12:43AM
Re: DEALINGS WITH AOR HEAVEN 109 Brian 05/27/2001 12:45AM
Xenophobe 101 Misterpomp 05/27/2001 03:17AM
Re: Xenophobe 99 Brian 05/27/2001 12:29PM
Yes, well packaged... 119 Fred 05/27/2001 01:29AM
Re: Yes, well packaged... 112danthecdman05/27/2001 04:18AM
I think you got a point there... 106 Fred 05/28/2001 07:22AM
Re: DEALINGS WITH AOR HEAVEN 133Bighairnolonger05/29/2001 04:59AM
Ditto Kurt... 100 Andrew 05/27/2001 08:53AM
Re: DEALINGS WITH AOR HEAVEN 123 peter 05/27/2001 07:38PM
Re: DEALINGS WITH AOR HEAVEN 144 Georg 05/27/2001 12:20AM
Re: DEALINGS WITH AOR HEAVEN 126 Brian 05/27/2001 12:36AM
Re: DEALINGS WITH AOR HEAVEN 92Jim05/28/2001 02:27AM
Re: DEALINGS WITH AOR HEAVEN 92 Peter M. Bietenholz 05/27/2001 12:52AM
Re: DEALINGS WITH AOR HEAVEN 97 Brian 05/27/2001 12:53AM
Re: DEALINGS WITH AOR HEAVEN 123 Peter M. Bietenholz 05/27/2001 03:03AM
Re: DEALINGS WITH AOR HEAVEN 120St├ęphane05/27/2001 01:39AM
No problems here 125joe05/27/2001 02:33AM
Re: No problems here 126 Carl 1 05/27/2001 02:54AM
No problems her eeither. 119 Misterpomp 05/27/2001 03:19AM
no problems again...blame the right person 114 Tavas 05/27/2001 04:01AM
Re: no problems again...blame the right person 128Jerry Oliver05/27/2001 05:47AM
Re: no problems again...blame the right person 102 Brian 05/27/2001 12:26PM
Re: No problems her eeither. 95 Bart 05/27/2001 05:28PM
US Postal Service 111Gabor05/27/2001 07:44AM
Re: US Postal Service 100Buzz05/27/2001 08:49AM
Try living in AUSTRALIA!!!!!! 100 Andrew 05/27/2001 08:58AM
Re: DEALINGS WITH AOR HEAVEN 117graham05/27/2001 10:01AM
Re: DEALINGS WITH AOR HEAVEN 113 Brian 05/27/2001 12:22PM
Shipping costs 128 Georg 05/27/2001 05:44PM
Re: Shipping costs 119 DJ Klaus 05/28/2001 11:18PM
Re: Shipping costs 102 Brian 05/29/2001 03:50AM
Re: Shipping costs 137 DJ Klaus 05/30/2001 01:56AM
Re: Shipping costs 119 Brian 05/30/2001 03:20AM
Re: Shipping costs 133 DJ Klaus 05/31/2001 06:36AM
Re: Shipping costs 138 Brian 05/31/2001 07:03AM
Re: Shipping costs 107 Georg 05/31/2001 07:30AM
Re: Shipping costs 103 Brian 05/31/2001 07:40AM
Re: Shipping costs 104 Georg 05/31/2001 07:47AM
Re: Shipping costs 107 Brian 05/31/2001 07:57AM
Re: DEALINGS WITH AOR HEAVEN 124 the ORIGINAL brent 05/27/2001 06:28PM
Re: DEALINGS WITH AOR HEAVEN 115danthecdman05/27/2001 09:21PM
Re: DEALINGS WITH AOR HEAVEN 133maddmike05/28/2001 08:12AM
CD Universe 116danthecdman05/28/2001 11:39AM
Re: DEALINGS WITH AOR HEAVEN 150 neh 05/29/2001 02:59AM
Re: DEALINGS WITH AOR HEAVEN 116 Georg 05/29/2001 04:20AM
Re: DEALINGS WITH AOR HEAVEN 148Jim05/29/2001 05:32AM
Re: DEALINGS WITH AOR HEAVEN 126 DJ Klaus 05/28/2001 11:10PM
One last thing... 110 Peter M. Bietenholz 05/29/2001 07:42AM
Re: One last thing... 120 Charlie Graham 06/03/2001 10:42PM
Re: DEALINGS WITH AOR HEAVEN 110 Bladesian 06/05/2001 01:48AM
Re: DEALINGS WITH AOR HEAVEN 118 Bladesian 06/05/2001 01:36AM
Re: DEALINGS WITH AOR HEAVEN 180Denny06/07/2001 06:13AM


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