DEALINGS WITH AOR HEAVEN
Posted by: Brian ()
Date: May 26, 2001 11:18PM

I would like to know what eveyones opinions are of the online music company AOR HEAVEN? I have ordered from the once and I felt that their customer service was outright terrible!. I received a cd from them and it was broken into 4 different pieces. I emailed them explaining this and their response was(See below)
>Brian,
>Sorry, but that's out of our hands as we protected it as usal.
>Best
>Georg
I responded back to them and below is their reply:
>Brian,
>I understand that you're pissed about the damaged CD, but we sent out 40-50
>shipments per week without the cases and over the last three years I can only
>remember one broken CD.
>Let's face it - the Cd was damaged by the postal service and I'm pretty sure
>that there are signs of damages at the envelope as well - why are you blaming
>us - we sent out a brand new CD in perfect condition which got damaged by the
>post.
>Keep in mind that the US postal service has a service which takes care of
>things like that - so why should we pay for their mistakes ??????
>Best
>Georg
Well, they have only had one broken cd in 3 years and I got number two. First off, they package their cds in a little bit of bubble wrap and put it an envelope. How do the expect the cd to go all the way from Germany to the USA and not get damaged. The artwork gets all bent up and of course the cd is going to get cracked(and in 4 pieces)!They would not even attempt to make the customer happy(the customer is always right in the business world) and they would risk(already did)losing a customer and maybe more.
All I know is that I will never do business with this company again and I warn all of you to be very careful when dealing with them.
I will stick to the online comapny Hot Tracks http://www.hottracks.net/ as I have had very pleasant experiences with them and they know how to treat their customers.
Anyone else have any bad experiences with them?
Brian

Navigate: Previous MessageNext Message
Options: ReplyQuote


SubjectViewsWritten ByPosted
DEALINGS WITH AOR HEAVEN144 Brian 05/26/2001 11:18PM
Re: DEALINGS WITH AOR HEAVEN 104 sfk kurt 05/26/2001 11:19PM
Point music is horrible!!! 86 Jed 05/26/2001 11:37PM
Re: Point music is horrible!!! 74 Brian 05/26/2001 11:41PM
Re: DEALINGS WITH AOR HEAVEN 104 Brian 05/26/2001 11:40PM
Same here... 107 Fred 05/27/2001 12:04AM
Re: DEALINGS WITH AOR HEAVEN 107 Geir 05/27/2001 12:43AM
Re: DEALINGS WITH AOR HEAVEN 103 Brian 05/27/2001 12:45AM
Xenophobe 89 Misterpomp 05/27/2001 03:17AM
Re: Xenophobe 86 Brian 05/27/2001 12:29PM
Yes, well packaged... 108 Fred 05/27/2001 01:29AM
Re: Yes, well packaged... 101danthecdman05/27/2001 04:18AM
I think you got a point there... 97 Fred 05/28/2001 07:22AM
Re: DEALINGS WITH AOR HEAVEN 123Bighairnolonger05/29/2001 04:59AM
Ditto Kurt... 95 Andrew 05/27/2001 08:53AM
Re: DEALINGS WITH AOR HEAVEN 110 peter 05/27/2001 07:38PM
Re: DEALINGS WITH AOR HEAVEN 134 Georg 05/27/2001 12:20AM
Re: DEALINGS WITH AOR HEAVEN 113 Brian 05/27/2001 12:36AM
Re: DEALINGS WITH AOR HEAVEN 81Jim05/28/2001 02:27AM
Re: DEALINGS WITH AOR HEAVEN 84 Peter M. Bietenholz 05/27/2001 12:52AM
Re: DEALINGS WITH AOR HEAVEN 88 Brian 05/27/2001 12:53AM
Re: DEALINGS WITH AOR HEAVEN 114 Peter M. Bietenholz 05/27/2001 03:03AM
Re: DEALINGS WITH AOR HEAVEN 111St├ęphane05/27/2001 01:39AM
No problems here 115joe05/27/2001 02:33AM
Re: No problems here 103 Carl 1 05/27/2001 02:54AM
No problems her eeither. 111 Misterpomp 05/27/2001 03:19AM
no problems again...blame the right person 100 Tavas 05/27/2001 04:01AM
Re: no problems again...blame the right person 115Jerry Oliver05/27/2001 05:47AM
Re: no problems again...blame the right person 94 Brian 05/27/2001 12:26PM
Re: No problems her eeither. 86 Bart 05/27/2001 05:28PM
US Postal Service 102Gabor05/27/2001 07:44AM
Re: US Postal Service 89Buzz05/27/2001 08:49AM
Try living in AUSTRALIA!!!!!! 89 Andrew 05/27/2001 08:58AM
Re: DEALINGS WITH AOR HEAVEN 104graham05/27/2001 10:01AM
Re: DEALINGS WITH AOR HEAVEN 99 Brian 05/27/2001 12:22PM
Shipping costs 110 Georg 05/27/2001 05:44PM
Re: Shipping costs 108 DJ Klaus 05/28/2001 11:18PM
Re: Shipping costs 96 Brian 05/29/2001 03:50AM
Re: Shipping costs 128 DJ Klaus 05/30/2001 01:56AM
Re: Shipping costs 114 Brian 05/30/2001 03:20AM
Re: Shipping costs 118 DJ Klaus 05/31/2001 06:36AM
Re: Shipping costs 128 Brian 05/31/2001 07:03AM
Re: Shipping costs 101 Georg 05/31/2001 07:30AM
Re: Shipping costs 93 Brian 05/31/2001 07:40AM
Re: Shipping costs 97 Georg 05/31/2001 07:47AM
Re: Shipping costs 101 Brian 05/31/2001 07:57AM
Re: DEALINGS WITH AOR HEAVEN 95 the ORIGINAL brent 05/27/2001 06:28PM
Re: DEALINGS WITH AOR HEAVEN 95danthecdman05/27/2001 09:21PM
Re: DEALINGS WITH AOR HEAVEN 117maddmike05/28/2001 08:12AM
CD Universe 102danthecdman05/28/2001 11:39AM
Re: DEALINGS WITH AOR HEAVEN 131 neh 05/29/2001 02:59AM
Re: DEALINGS WITH AOR HEAVEN 108 Georg 05/29/2001 04:20AM
Re: DEALINGS WITH AOR HEAVEN 137Jim05/29/2001 05:32AM
Re: DEALINGS WITH AOR HEAVEN 110 DJ Klaus 05/28/2001 11:10PM
One last thing... 100 Peter M. Bietenholz 05/29/2001 07:42AM
Re: One last thing... 107 Charlie Graham 06/03/2001 10:42PM
Re: DEALINGS WITH AOR HEAVEN 97 Bladesian 06/05/2001 01:48AM
Re: DEALINGS WITH AOR HEAVEN 107 Bladesian 06/05/2001 01:36AM
Re: DEALINGS WITH AOR HEAVEN 147Denny06/07/2001 06:13AM


Sorry, only registered users may post in this forum.
Powered by Phorum.

Disclaimer: melodicrock.com takes no responsibility for the contents of messages posted on this open forum, or for the sanity of those posting.