DEALINGS WITH AOR HEAVEN
Posted by: Brian ()
Date: May 26, 2001 11:18PM

I would like to know what eveyones opinions are of the online music company AOR HEAVEN? I have ordered from the once and I felt that their customer service was outright terrible!. I received a cd from them and it was broken into 4 different pieces. I emailed them explaining this and their response was(See below)
>Brian,
>Sorry, but that's out of our hands as we protected it as usal.
>Best
>Georg
I responded back to them and below is their reply:
>Brian,
>I understand that you're pissed about the damaged CD, but we sent out 40-50
>shipments per week without the cases and over the last three years I can only
>remember one broken CD.
>Let's face it - the Cd was damaged by the postal service and I'm pretty sure
>that there are signs of damages at the envelope as well - why are you blaming
>us - we sent out a brand new CD in perfect condition which got damaged by the
>post.
>Keep in mind that the US postal service has a service which takes care of
>things like that - so why should we pay for their mistakes ??????
>Best
>Georg
Well, they have only had one broken cd in 3 years and I got number two. First off, they package their cds in a little bit of bubble wrap and put it an envelope. How do the expect the cd to go all the way from Germany to the USA and not get damaged. The artwork gets all bent up and of course the cd is going to get cracked(and in 4 pieces)!They would not even attempt to make the customer happy(the customer is always right in the business world) and they would risk(already did)losing a customer and maybe more.
All I know is that I will never do business with this company again and I warn all of you to be very careful when dealing with them.
I will stick to the online comapny Hot Tracks http://www.hottracks.net/ as I have had very pleasant experiences with them and they know how to treat their customers.
Anyone else have any bad experiences with them?
Brian

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SubjectViewsWritten ByPosted
DEALINGS WITH AOR HEAVEN161 Brian 05/26/2001 11:18PM
Re: DEALINGS WITH AOR HEAVEN 108 sfk kurt 05/26/2001 11:19PM
Point music is horrible!!! 90 Jed 05/26/2001 11:37PM
Re: Point music is horrible!!! 79 Brian 05/26/2001 11:41PM
Re: DEALINGS WITH AOR HEAVEN 112 Brian 05/26/2001 11:40PM
Same here... 114 Fred 05/27/2001 12:04AM
Re: DEALINGS WITH AOR HEAVEN 110 Geir 05/27/2001 12:43AM
Re: DEALINGS WITH AOR HEAVEN 107 Brian 05/27/2001 12:45AM
Xenophobe 95 Misterpomp 05/27/2001 03:17AM
Re: Xenophobe 94 Brian 05/27/2001 12:29PM
Yes, well packaged... 117 Fred 05/27/2001 01:29AM
Re: Yes, well packaged... 108danthecdman05/27/2001 04:18AM
I think you got a point there... 103 Fred 05/28/2001 07:22AM
Re: DEALINGS WITH AOR HEAVEN 130Bighairnolonger05/29/2001 04:59AM
Ditto Kurt... 98 Andrew 05/27/2001 08:53AM
Re: DEALINGS WITH AOR HEAVEN 118 peter 05/27/2001 07:38PM
Re: DEALINGS WITH AOR HEAVEN 139 Georg 05/27/2001 12:20AM
Re: DEALINGS WITH AOR HEAVEN 122 Brian 05/27/2001 12:36AM
Re: DEALINGS WITH AOR HEAVEN 86Jim05/28/2001 02:27AM
Re: DEALINGS WITH AOR HEAVEN 90 Peter M. Bietenholz 05/27/2001 12:52AM
Re: DEALINGS WITH AOR HEAVEN 92 Brian 05/27/2001 12:53AM
Re: DEALINGS WITH AOR HEAVEN 119 Peter M. Bietenholz 05/27/2001 03:03AM
Re: DEALINGS WITH AOR HEAVEN 118St├ęphane05/27/2001 01:39AM
No problems here 122joe05/27/2001 02:33AM
Re: No problems here 121 Carl 1 05/27/2001 02:54AM
No problems her eeither. 116 Misterpomp 05/27/2001 03:19AM
no problems again...blame the right person 109 Tavas 05/27/2001 04:01AM
Re: no problems again...blame the right person 123Jerry Oliver05/27/2001 05:47AM
Re: no problems again...blame the right person 100 Brian 05/27/2001 12:26PM
Re: No problems her eeither. 92 Bart 05/27/2001 05:28PM
US Postal Service 107Gabor05/27/2001 07:44AM
Re: US Postal Service 94Buzz05/27/2001 08:49AM
Try living in AUSTRALIA!!!!!! 94 Andrew 05/27/2001 08:58AM
Re: DEALINGS WITH AOR HEAVEN 113graham05/27/2001 10:01AM
Re: DEALINGS WITH AOR HEAVEN 109 Brian 05/27/2001 12:22PM
Shipping costs 120 Georg 05/27/2001 05:44PM
Re: Shipping costs 115 DJ Klaus 05/28/2001 11:18PM
Re: Shipping costs 99 Brian 05/29/2001 03:50AM
Re: Shipping costs 134 DJ Klaus 05/30/2001 01:56AM
Re: Shipping costs 117 Brian 05/30/2001 03:20AM
Re: Shipping costs 129 DJ Klaus 05/31/2001 06:36AM
Re: Shipping costs 132 Brian 05/31/2001 07:03AM
Re: Shipping costs 106 Georg 05/31/2001 07:30AM
Re: Shipping costs 98 Brian 05/31/2001 07:40AM
Re: Shipping costs 100 Georg 05/31/2001 07:47AM
Re: Shipping costs 104 Brian 05/31/2001 07:57AM
Re: DEALINGS WITH AOR HEAVEN 114 the ORIGINAL brent 05/27/2001 06:28PM
Re: DEALINGS WITH AOR HEAVEN 111danthecdman05/27/2001 09:21PM
Re: DEALINGS WITH AOR HEAVEN 126maddmike05/28/2001 08:12AM
CD Universe 111danthecdman05/28/2001 11:39AM
Re: DEALINGS WITH AOR HEAVEN 142 neh 05/29/2001 02:59AM
Re: DEALINGS WITH AOR HEAVEN 112 Georg 05/29/2001 04:20AM
Re: DEALINGS WITH AOR HEAVEN 145Jim05/29/2001 05:32AM
Re: DEALINGS WITH AOR HEAVEN 121 DJ Klaus 05/28/2001 11:10PM
One last thing... 108 Peter M. Bietenholz 05/29/2001 07:42AM
Re: One last thing... 116 Charlie Graham 06/03/2001 10:42PM
Re: DEALINGS WITH AOR HEAVEN 105 Bladesian 06/05/2001 01:48AM
Re: DEALINGS WITH AOR HEAVEN 113 Bladesian 06/05/2001 01:36AM
Re: DEALINGS WITH AOR HEAVEN 175Denny06/07/2001 06:13AM


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