OK...they make awesome speakers and the awesome Zeppelin. But there US repair center customer service sucks ass. First off I know in the end I should find the receipt but with my move 2 years ago I have no clue where it went. I bought it at the Apple Store online but they purge there records after 90 days. So this is the part that sucks. I have had this since about 2007. My original one played great then after about a year when you plugged the IPod into it the unit didn't read it. I emailed them, sent the receipt and they sent a prepaid box and shipped it back to them in New England (Mass.). About a week later the guy in charge said it was broke and sent me a new one! Now I email again, told them about not having the receipt and of course they have no record of my name. They don't purge records (according to them). So they paid shipping on one Zepp, then sent me a brand new one yet two $700 speakers.. there is no record? Look if its out of warranty fine....tell me...I'll pay to fix it. But in the computer age and be such a high end company to have such bad customer records is a shame.http://www.melodicrock.com/phorum52/read.php?1,914374,914374#msg-914374Wed, 19 Jun 2013 07:03:30 +1000 Phorum 5.2.16 http://www.melodicrock.com/phorum52/read.php?1,914374,914486#msg-914486 http://www.melodicrock.com/phorum52/read.php?1,914374,914486#msg-914486

gary191265 Wrote:
-------------------------------------------------------
> Ydde Wrote:
> --------------------------------------------------
> -----
> > Bowers and Wilkins...sounds like two shite
> english
> > footballers
>
> That's Bowyer and Wilkins :)]]> Ydde NoticeboardMon, 08 Oct 2012 01:41:33 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914468#msg-914468 http://www.melodicrock.com/phorum52/read.php?1,914374,914468#msg-914468 Snake65 NoticeboardSun, 07 Oct 2012 22:26:21 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914462#msg-914462 http://www.melodicrock.com/phorum52/read.php?1,914374,914462#msg-914462 rocknut NoticeboardSun, 07 Oct 2012 21:01:08 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914459#msg-914459 http://www.melodicrock.com/phorum52/read.php?1,914374,914459#msg-914459

Figge]]> Figge NoticeboardSun, 07 Oct 2012 20:34:40 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914448#msg-914448 http://www.melodicrock.com/phorum52/read.php?1,914374,914448#msg-914448-------------------------------------------------------
> Bowers and Wilkins...sounds like two shite english
> footballers

That's Bowyer and Wilkins :)]]> gary191265 NoticeboardSun, 07 Oct 2012 17:30:27 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914438#msg-914438 http://www.melodicrock.com/phorum52/read.php?1,914374,914438#msg-914438 Ydde NoticeboardSun, 07 Oct 2012 13:39:10 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914436#msg-914436 http://www.melodicrock.com/phorum52/read.php?1,914374,914436#msg-914436 the gooch NoticeboardSun, 07 Oct 2012 11:54:35 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914434#msg-914434 http://www.melodicrock.com/phorum52/read.php?1,914374,914434#msg-914434 Snake65 NoticeboardSun, 07 Oct 2012 11:42:01 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914433#msg-914433 http://www.melodicrock.com/phorum52/read.php?1,914374,914433#msg-914433

Figge]]> Figge NoticeboardSun, 07 Oct 2012 11:26:15 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914427#msg-914427 http://www.melodicrock.com/phorum52/read.php?1,914374,914427#msg-914427
And Benny Hill's as funny as cancer...]]> gary191265 NoticeboardSun, 07 Oct 2012 09:35:11 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914426#msg-914426 http://www.melodicrock.com/phorum52/read.php?1,914374,914426#msg-914426 Snake65 NoticeboardSun, 07 Oct 2012 09:34:52 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914424#msg-914424 http://www.melodicrock.com/phorum52/read.php?1,914374,914424#msg-914424 Snake65 NoticeboardSun, 07 Oct 2012 09:30:12 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914423#msg-914423 http://www.melodicrock.com/phorum52/read.php?1,914374,914423#msg-914423 Snake65 NoticeboardSun, 07 Oct 2012 09:28:40 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914422#msg-914422 http://www.melodicrock.com/phorum52/read.php?1,914374,914422#msg-914422-------------------------------------------------------
> Gary....yes I did register...both...Zeppelins.
> Thats what gets me. On the first one the adapter
> was broke and I thought it was awesome that the
> guy just said "F^^k it I will send you a new one".
> So thats what sucks. And I think if like you and
> I both did (register) and had a great dealing with
> them in the past only to be told 4 years later
> "who are you" you would also be upset with them.
> Or are your questions Gary just to rehash a
> pissing match?

I wasn't aware of any pissing match in the first place.]]> gary191265 NoticeboardSun, 07 Oct 2012 09:23:36 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914421#msg-914421 http://www.melodicrock.com/phorum52/read.php?1,914374,914421#msg-914421
So yes C/C slipped my mind because if you had a crap load of them when you bought them, rid yourself of them you start to run into a lot of money asking for statements from all of them.

Gooch...I'm doing the duck]]> Snake65 NoticeboardSun, 07 Oct 2012 09:15:37 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914420#msg-914420 http://www.melodicrock.com/phorum52/read.php?1,914374,914420#msg-914420 Snake65 NoticeboardSun, 07 Oct 2012 09:13:11 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914419#msg-914419 http://www.melodicrock.com/phorum52/read.php?1,914374,914419#msg-914419 Snake65 NoticeboardSun, 07 Oct 2012 09:12:47 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914417#msg-914417 http://www.melodicrock.com/phorum52/read.php?1,914374,914417#msg-914417 Snake65 NoticeboardSun, 07 Oct 2012 09:10:14 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914414#msg-914414 http://www.melodicrock.com/phorum52/read.php?1,914374,914414#msg-914414 the gooch NoticeboardSun, 07 Oct 2012 08:18:03 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914413#msg-914413 http://www.melodicrock.com/phorum52/read.php?1,914374,914413#msg-914413
:-O


// Figge


Ps. Please, don't leave the board (again), 'cause I'm only joking.]]> Figge NoticeboardSun, 07 Oct 2012 08:07:17 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914411#msg-914411 http://www.melodicrock.com/phorum52/read.php?1,914374,914411#msg-914411
So did you register the speakers with B&W when you bought them ? B&W customer service sucks ass yet they sent you a new one, rather than fixing the old one ?

In my dealings with them. they've been nothing but helpful and courteous...and they know I have the speakers because I registered them when I bought them...see what I did there ?]]> gary191265 NoticeboardSun, 07 Oct 2012 07:38:20 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914407#msg-914407 http://www.melodicrock.com/phorum52/read.php?1,914374,914407#msg-914407 Doug Wolfgang NoticeboardSun, 07 Oct 2012 07:13:20 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914398#msg-914398 http://www.melodicrock.com/phorum52/read.php?1,914374,914398#msg-914398 the gooch NoticeboardSun, 07 Oct 2012 06:16:06 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914397#msg-914397 http://www.melodicrock.com/phorum52/read.php?1,914374,914397#msg-914397 Snake65 NoticeboardSun, 07 Oct 2012 05:52:50 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914389#msg-914389 http://www.melodicrock.com/phorum52/read.php?1,914374,914389#msg-914389 the gooch NoticeboardSun, 07 Oct 2012 03:46:36 +1100 http://www.melodicrock.com/phorum52/read.php?1,914374,914374#msg-914374 http://www.melodicrock.com/phorum52/read.php?1,914374,914374#msg-914374
So this is the part that sucks. I have had this since about 2007. My original one played great then after about a year when you plugged the IPod into it the unit didn't read it. I emailed them, sent the receipt and they sent a prepaid box and shipped it back to them in New England (Mass.). About a week later the guy in charge said it was broke and sent me a new one! Now I email again, told them about not having the receipt and of course they have no record of my name. They don't purge records (according to them). So they paid shipping on one Zepp, then sent me a brand new one yet two $700 speakers.. there is no record? Look if its out of warranty fine....tell me...I'll pay to fix it. But in the computer age and be such a high end company to have such bad customer records is a shame.]]> Snake65 NoticeboardSat, 06 Oct 2012 22:43:42 +1000